Accessibility Statement

1. About This Statement

Talent Cloud Global Ltd ("Talent Cloud", "we", "our" or "us") aims to make our public website and digital product experiences usable by people with a wide range of access needs.

Accessibility is relevant to how people:

• learn about Talent Cloud;
• navigate our websites;
• access workforce programmes;
• complete platform activities;
• review information;
• submit evidence;
• participate in assessments;
• use programme-management functionality; and
• interact with digital content and services.

This Statement explains our accessibility approach, the scope of our current public position, how we consider recognised accessibility guidance, and how users can report an accessibility problem or request assistance.

2. Scope

This Statement applies to Talent Cloud digital experiences, including where relevant:

• our public website;
• learner-facing applications;
• administration and programme-management applications; and
• digital content and functionality that we provide directly.

Different applications and parts of our platform have been developed at different times and may use different technologies.

Accessibility characteristics may therefore differ between:

• the public website;
• authenticated product applications;
• individual features;
• documents and other content;
• integrations; and
• third-party services.

A statement concerning one Talent Cloud application or feature should not automatically be treated as evidence that every other application or feature has the same accessibility characteristics.

3. Our Accessibility Approach

We aim to consider accessibility as part of the design, development and improvement of our digital services.

Relevant considerations may include:

• semantic page structure;
• keyboard operation;
• visible keyboard focus;
• readable text and contrast;
• appropriately labelled controls;
• form structure;
• headings and navigation;
• alternative text for meaningful images;
• responsive layouts;
• content clarity;
• error identification;
• interaction patterns;
• use with different screen sizes; and
• compatibility considerations for assistive technologies.

The relevance of individual measures depends on the content, component or interaction involved.

Accessibility is an ongoing product and content responsibility rather than a one-time website exercise.

4. Accessibility Standards and WCAG

The Web Content Accessibility Guidelines, commonly referred to as WCAG, provide internationally recognised guidance for making digital content more accessible.

We consider relevant WCAG Level AA criteria when reviewing and developing digital experiences.

WCAG can help inform areas such as:

• perceivable content;
• operable interfaces;
• understandable content; and
• robust implementation.

However, consideration or testing against relevant WCAG criteria is not the same as formal or complete conformance.

Unless we expressly publish a verified conformance position for a particular service or version, Talent Cloud does not claim that:

• every Talent Cloud website or application fully conforms with WCAG;
• every page satisfies every Level A or Level AA success criterion;
• every feature has been independently accessibility audited;
• every third-party service used with Talent Cloud conforms with WCAG; or
• the platform is free from accessibility barriers.

We aim to describe our accessibility position accurately rather than presenting an objective or development standard as though it were a verified certification.

5. Public Website

For our public website, accessibility considerations include areas such as:

• semantic structure;
• keyboard operation;
• visible focus;
• readable contrast;
• labelled interactive controls;
• responsive behaviour;
• meaningful link text;
• navigation structure; and
• content readability.

We aim to consider relevant accessibility requirements when making material changes to the website.

The existence of these design and review practices should not be interpreted as a claim that every public website page has undergone a complete formal WCAG audit.

6. Talent Cloud Product Applications

Our learner and administration applications support more complex interactions than the public website.

These can include:

• account access;
• forms;
• programme activities;
• assessments;
• document and evidence workflows;
• dashboards;
• tables;
• status information;
• reporting; and
• other interactive features.

We aim to consider accessibility as these applications and workflows develop.

Because product applications contain different components, workflows and integrations, accessibility should be assessed in the context of the actual experience being used.

We do not assume that accessibility characteristics established for the public website automatically apply to authenticated product applications.

7. Keyboard Access

Where appropriate, interactive functionality should be capable of being used without requiring a pointing device alone.

Relevant considerations may include:

• logical focus movement;
• visible focus indication;
• operable controls;
• navigation;
• forms; and
• avoiding unnecessary keyboard traps.

Complex or third-party components may behave differently.

Where a user encounters a keyboard-access problem, we encourage them to report the specific page, feature and action affected.

8. Visual Presentation

We aim to consider visual accessibility in areas such as:

• text readability;
• colour contrast;
• layout;
• spacing;
• responsive presentation;
• focus visibility; and
• avoiding reliance on colour alone where information requires another indication.

User experience can vary according to:

• device;
• browser;
• screen size;
• zoom level;
• operating system;
• accessibility settings; and
• assistive technology.

We therefore welcome reports of specific presentation barriers.

9. Forms and Interactive Controls

Forms and controls are important parts of workforce programme experiences.

Where appropriate, we aim to consider:

• labels;
• instructions;
• field purpose;
• keyboard access;
• error information;
• status communication; and
• understandable actions.

Accessibility needs may differ according to the complexity and purpose of a particular workflow.

10. Images, Documents and Multimedia

Where we provide digital content, accessibility considerations may include:

• alternative text for meaningful images;
• avoiding unnecessary text embedded only within images;
• document structure;
• captions or transcripts where appropriate;
• readable document formats; and
• alternatives where a particular format creates a material access barrier.

Not every historical or third-party document available through a workforce programme will necessarily have been created by Talent Cloud or to the same accessibility standard.

Where a Talent Cloud-provided item creates a material access problem, users can contact us using the route in this Statement.

11. Third-Party Content and Services

Talent Cloud may link to or integrate with third-party services.

These can include services relating to matters such as:

• assessments;
• interviews;
• learning;
• scheduling;
• communications;
• external documents; or
• other programme functionality.

Third-party services are operated by their respective providers and may have accessibility characteristics that differ from Talent Cloud's own applications.

We do not claim accessibility conformance on behalf of third-party providers.

Where we select or integrate a third-party service, accessibility may be one of the considerations relevant to its use.

Where a user experiences a material accessibility barrier involving an integrated service, we encourage them to report it so that the issue and available options can be considered.

12. Customer and Programme Content

Some information made available through Talent Cloud may be created or uploaded by:

• customers;
• programme providers;
• employers;
• assessors;
• facilitators;
• administrators;
• other authorised programme users; or
• external providers.

Talent Cloud may not control the original accessibility of every document, file or item of customer-provided content.

Customers and programme organisations should consider the accessibility needs of participants when creating or providing programme materials.

Where appropriate, we may work with the relevant organisation to understand a reported access barrier involving programme content.

13. Assistive Technologies and User Environments

People may access Talent Cloud using different:

• browsers;
• operating systems;
• devices;
• screen readers;
• magnification tools;
• keyboard configurations;
• voice technologies; and
• other assistive technologies.

We do not claim compatibility with every possible combination of hardware, software and assistive technology.

Where a user reports a compatibility issue, information about the affected device, browser, assistive technology and workflow can help us investigate.

14. Alternative Access and Assistance

If a Talent Cloud-provided digital experience prevents you from accessing information or completing an important action because of an accessibility barrier, please contact us.

Where reasonably practicable, we will consider the circumstances and available options.

Depending on the issue, this may involve:

• helping identify another way to access the information;
• providing information in another reasonable format where available;
• helping identify an alternative route for completing an action;
• investigating the accessibility problem;
• working with the relevant customer or programme organisation; or
• considering an appropriate product or content improvement.

The appropriate response will depend on the particular service, information, programme and accessibility need.

A request for alternative access does not automatically mean that every requested format or technical adjustment will be available immediately.

15. Reporting an Accessibility Problem

Accessibility feedback helps us identify barriers that may not be apparent through development or testing alone.

If you experience an accessibility problem, please contact:

[support@talentcloudglobal.com](mailto:support@talentcloudglobal.com)

It is helpful, where possible, to include:

• the page or application affected;
• the feature or content involved;
• what you were trying to do;
• what happened;
• the device and browser being used;
• any assistive technology involved; and
• the type of assistance or alternative access that would help.

You do not need to provide disability or medical information that is unnecessary for us to understand the accessibility problem.

16. How We Handle Accessibility Feedback

When we receive accessibility feedback, we aim to consider:

• the barrier reported;
• its effect on the user;
• whether an immediate workaround is available;
• whether another format or route is appropriate;
• whether the issue affects other users;
• whether the issue is within Talent Cloud's control;
• whether a third-party provider or customer needs to be involved; and
• whether a product, content or design change should be considered.

Not every accessibility issue can necessarily be resolved immediately.

We aim to prioritise issues according to factors such as their impact, severity, frequency, affected functionality and available remediation options.

17. Testing and Review

Accessibility can be assessed using different methods.

Depending on the relevant service or change, review may include consideration of:

• semantic structure;
• keyboard operation;
• focus behaviour;
• contrast;
• labels;
• responsive behaviour;
• forms;
• automated accessibility checks;
• manual review; and
• relevant WCAG criteria.

No single automated tool can establish complete accessibility conformance.

Likewise, passing an automated test does not establish that an experience is accessible to every user.

Where we make a formal conformance claim in future, that claim should be supported by appropriate evidence for the relevant product, scope and version.

18. Accessibility and Product Development

As Talent Cloud develops, accessibility should be considered in relevant:

• design decisions;
• component development;
• product changes;
• content creation;
• quality review;
• third-party integration decisions; and
• remediation work.

Material accessibility issues identified through testing, customer feedback or user experience should be considered within the relevant product and operational priorities.

We do not present planned accessibility improvements as though they are already implemented.

19. Accessibility and Workforce Programmes

Talent Cloud supports workforce programmes that may involve participants with different needs and circumstances.

Digital accessibility is one part of inclusive programme delivery.

Customers and programme organisations may also need to consider matters outside Talent Cloud's direct control, including:

• programme communications;
• learning materials;
• assessment arrangements;
• workplace adjustments;
• support arrangements;
• assistive technology;
• reasonable accommodation or adjustment processes; and
• applicable equality or disability requirements.

Talent Cloud does not replace the responsibilities of employers, programme providers, assessment organisations or other accountable organisations in these areas.

20. Our Current Accessibility Position

Our current public accessibility position is based on the following principles.

Accessibility Is an Objective

We aim to make our digital experiences usable by people with a wide range of access needs.

Relevant WCAG Criteria Inform Our Approach

We consider relevant WCAG Level AA criteria when developing and reviewing digital experiences.

Testing Does Not Equal Complete Conformance

Testing individual pages, components or criteria does not establish complete WCAG conformance across the entire Talent Cloud environment.

Different Services May Have Different Accessibility Characteristics

The public website, product applications, integrations and third-party services should not be assumed to have identical accessibility characteristics.

Accessibility Develops With the Platform

Our products and content continue to develop, and accessibility should remain part of that development.

Evidence Before Assurance

Where we make a specific accessibility claim, we aim to base it on evidence relating to the relevant service, feature, scope and version.

We do not present an aspiration, development standard or planned improvement as though it were verified conformance.

21. What We Do Not Claim

Unless expressly supported by a separate current assessment, Talent Cloud does not claim that:

• every website or application is fully accessible;
• every page or workflow conforms completely with WCAG Level AA;
• every service has undergone an independent accessibility audit;
• every third-party integration is accessible;
• every uploaded programme document is accessible;
• every assistive-technology combination has been tested;
• no accessibility barriers exist; or
• accessibility testing amounts to certification.

If our assurance position changes, our public statement should be updated accordingly.

22. Relationship With Other Governance Documents

This Accessibility Statement forms part of our wider governance framework.

Trust & Compliance Centre

Provides an overview of our wider public governance position.

Website Terms of Use

Sets out conditions applying to use of our public website.

Privacy Notice

Explains how Talent Cloud processes personal information.

Security Statement

Explains our public security position and assurance boundaries.

AI & Assessment Transparency Statement

Explains human assessment, readiness, matching and technology-assisted processing.

Accessibility requirements applying to a particular customer or programme may also be addressed through applicable contractual, programme or procurement arrangements.

23. Changes to This Statement

We may update this Accessibility Statement as:

• our websites change;
• product applications develop;
• accessibility practices develop;
• testing provides new evidence;
• material barriers are identified or addressed;
• relevant standards or guidance change; or
• legal and regulatory requirements develop.

The current version and last-updated date will be published on the relevant Talent Cloud website.

A change to this public Statement does not by itself create or amend a customer-specific contractual accessibility commitment.

24. Contact Us

For accessibility feedback, assistance or questions about this Statement, contact:

Talent Cloud Global Ltd

Suite A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom

Registered in England and Wales Company number: 16914164

Email: support@talentcloudglobal.com