Privacy Notice

1. About This Privacy Notice

Talent Cloud Global Ltd ("Talent Cloud", "we", "our" or "us") provides technology that helps organisations design, deliver, govern and measure workforce programmes.

This Privacy Notice explains how personal information is collected, used, shared, stored and protected when individuals:

• visit our public website;
• use the Talent Cloud platform;
• participate in a workforce, training, learnership, employability or related programme supported by Talent Cloud;
• interact with employers, training providers, programme operators, delivery partners or other organisations through the platform;
• complete assessments, readiness activities, interviews or matching processes;
• communicate with Talent Cloud; or
• otherwise interact with our services.

This Notice applies to:

• talentcloudglobal.com;
• za.talentcloudglobal.com;
• za-admin.talentcloudglobal.com; and
• associated Talent Cloud applications and services where this Notice is presented or referenced.

Additional programme-specific, customer-specific or service-specific privacy information may apply where appropriate.

For individuals participating in South African programmes, this Notice is intended to provide transparency concerning the processing of personal information under the Protection of Personal Information Act 4 of 2013 ("POPIA"), including information contemplated by section 18 of POPIA.

2. Who We Are

Talent Cloud Global Ltd Registered in England and Wales Company number: 16914164

Registered office:

Suite A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom

Privacy, legal and support enquiries: support@talentcloudglobal.com

Talent Cloud provides a Workforce Programme Operating Platform used to support activities including programme administration, learner management, evidence, assessment, readiness, employer engagement, matching, placement activity, reporting, assurance and programme outcomes.

3. Our Role When We Process Personal Information

Our legal role depends on the particular processing activity, including who determines why personal information is processed and how that processing takes place.

3.1 Where Talent Cloud Determines the Processing

Talent Cloud may act as the controller under applicable UK data-protection law or the responsible party under POPIA where we determine the purposes and means of processing.

Examples may include:

• operating our corporate website;
• responding to enquiries;
• managing our own customer, supplier and partner relationships;
• administering aspects of Talent Cloud accounts and services where we determine the processing;
• protecting and administering our systems;
• maintaining appropriate business and security records;
• meeting our own legal and regulatory obligations; and
• managing our corporate operations.

3.2 Where Another Organisation Determines Programme Processing

Many individuals use Talent Cloud because they have been enrolled in, nominated for or are participating in a programme operated or sponsored by another organisation.

Depending on the programme, that organisation may be a:

• training provider;
• workforce programme operator;
• delivery partner;
• employer;
• workplace host;
• customer organisation; or
• other authorised programme organisation.

Depending on the circumstances, the organisation may act as the responsible party or controller for relevant programme processing, with Talent Cloud acting as operator or processor on its documented instructions.

Where Talent Cloud acts in that capacity, the relevant organisation determines the purposes of the programme processing and is ordinarily responsible for establishing the appropriate legal justification for that processing and providing any additional programme-specific privacy information that is required.

3.3 Multiple Organisations

A workforce programme may involve several organisations.

For example, a programme may involve a training provider, programme operator, employer, workplace host, assessment provider and Talent Cloud.

The legal roles of those organisations depend on the processing each organisation actually determines and undertakes.

An organisation does not automatically become an operator or processor simply because it uses or interacts with the Talent Cloud platform.

Talent Cloud may also act in different legal capacities for different processing activities within the same overall service relationship.

If you are unsure which organisation is responsible for a particular use of your information, contact us at support@talentcloudglobal.com. We will assist where reasonably possible or direct your enquiry to the appropriate organisation.

4. Personal Information We May Process

The information processed depends on the programme, service and features being used.

We do not necessarily collect every category listed below about every person.

4.1 Identity and Contact Information

This may include:

• full name;
• preferred name;
• email address;
• telephone number;
• date of birth;
• South African identity number or another identifier where required;
• postal or residential information where relevant;
• profile photograph;
• account identifier; and
• user identifier.

4.2 Demographic and Programme Information

Depending on programme requirements, this may include:

• gender;
• race or ethnicity;
• B-BBEE-related information;
• disability information;
• programme enrolment;
• cohort information;
• enrolment dates;
• programme status;
• attendance;
• training activity;
• progression information;
• workplace information;
• withdrawal or deferral information;
• interventions; and
• programme outcomes.

Some of this information may constitute special personal information under POPIA or otherwise receive additional protection under applicable law.

4.3 Education, Skills and Employment Information

This may include:

• qualifications;
• certifications;
• education history;
• training history;
• skills;
• competency information;
• employment history;
• work experience;
• curriculum vitae information;
• employment preferences;
• availability;
• workplace information; and
• information relevant to employment, workplace or placement opportunities.

4.4 Assessment, Readiness and Evidence Information

Depending on the programme and services used, this may include:

• assessment responses;
• assessment outcomes;
• competency decisions;
• scores;
• assessor feedback;
• readiness criteria;
• readiness indicators;
• skills evidence;
• portfolios of evidence;
• logbooks;
• supporting documents;
• certifications;
• interview information;
• matching information; and
• related programme evidence.

4.5 Audio, Video and Interview Information

Where relevant features or approved third-party services are used, information may include:

• interview recordings;
• video submissions;
• audio submissions;
• interview responses;
• interview analysis;
• interview feedback; and
• associated assessment information.

These features are not necessarily used in every Talent Cloud product or programme.

4.6 Technical, Security and Usage Information

This may include:

• IP address;
• browser information;
• device information;
• operating system information;
• authentication activity;
• login activity;
• account activity;
• audit events;
• platform usage information;
• security events;
• system information; and
• application logs.

4.7 Communications

This may include:

• support enquiries;
• correspondence;
• feedback;
• survey responses;
• complaints;
• privacy requests; and
• communications with Talent Cloud or authorised programme teams.

5. How We Obtain Personal Information

5.1 Directly From You

We may obtain information when you:

• activate or use an account;
• complete or update your profile;
• participate in onboarding;
• complete assessments or readiness activities;
• upload documents or evidence;
• participate in interviews;
• communicate with programme teams;
• contact support;
• submit a privacy request; or
• otherwise use Talent Cloud services.

5.2 Initial Enrolment by a Programme Organisation

Your Talent Cloud record may initially be created by an authorised organisation before you first access the platform.

For example, a delivery partner or programme operator may create an initial learner record so that you can be enrolled in a programme and sent an account activation invitation.

That initial record may contain information supplied by the organisation for programme enrolment and administration.

When you activate or subsequently use your account, you may be asked to confirm, complete or correct relevant information.

The organisation providing information to Talent Cloud is responsible for having appropriate authority or another lawful justification to provide it.

The creation of a learner record by a programme organisation does not, by itself, mean that the organisation has given blanket privacy consent on the learner's behalf.

5.3 From Employers and Workplace Organisations

Where relevant to a programme, we may receive information concerning:

• workplace activity;
• employer engagement;
• placements;
• workplace evidence;
• progression; and
• programme outcomes.

5.4 From Assessment, Learning and Technology Providers

Where a programme uses an approved third-party assessment, interview, certification, learning or related service, relevant information may be exchanged with that provider.

Results, status information, analysis, certification information or other outputs may then be returned to Talent Cloud or the relevant programme organisation.

5.5 Automatically

Technical, security and usage information may be generated when you access or use our websites, applications and platform services.

5.6 Information About the Source

Where permitted by applicable law and appropriate to our role, you may ask about the source of personal information held about you where that information was not obtained directly from you.

Where Talent Cloud acts solely as operator or processor, we may need to refer that request to the responsible customer or programme organisation.

6. Required and Optional Information

Some personal information is required to create or administer an account, deliver a programme, provide a particular service, meet programme requirements or comply with legal or regulatory obligations.

Other information may be optional.

Where reasonably practicable, the platform or organisation collecting the information will indicate when information is required.

If required information is not provided, it may not be possible to:

• create or administer an account;
• enrol or participate in particular programme activities;
• complete certain assessments;
• verify evidence;
• support required reporting;
• use certain platform features; or
• complete other activities for which that information is necessary.

Where information is optional, choosing not to provide it should not be treated as permission to infer that information from another source unless there is an appropriate legal basis for doing so.

7. Why Personal Information Is Processed

Depending on the service and our legal role, personal information may be processed for the following purposes.

7.1 Providing and Administering the Platform

Including:

• creating and administering accounts;
• authenticating users;
• managing permissions;
• supporting programme configuration;
• providing platform functionality;
• communicating service information; and
• supporting authorised users.

7.2 Supporting Workforce Programmes

Including:

• learner enrolment;
• cohort administration;
• programme delivery;
• attendance;
• progression;
• workplace activity;
• evidence management;
• interventions;
• placement activity; and
• programme outcomes.

7.3 Supporting Assessments and Readiness

Including:

• recording assessment outcomes;
• supporting competency processes;
• calculating readiness indicators;
• recording assessor feedback;
• storing evidence;
• presenting relevant outcomes to authorised users; and
• supporting programme decision-making.

7.4 Supporting Matching and Employer Engagement

Where enabled, information may be used to identify and rank potentially relevant opportunities, roles or matches.

Relevant factors may include:

• programme or cohort;
• skills;
• qualifications;
• location;
• availability;
• employment preferences;
• employer requirements; and
• other relevant programme or opportunity information.

7.5 Reporting and Programme Assurance

Information may be processed to provide authorised organisations with:

• programme reporting;
• evidence;
• progress information;
• assurance information;
• auditability;
• exception information;
• intervention information; and
• programme outcomes.

7.6 Communications

Including:

• account activation;
• authentication;
• service notifications;
• support;
• operational communications;
• programme communications; and
• security messages.

7.7 Operating and Protecting Our Services

Including:

• maintaining platform security;
• controlling access;
• maintaining relevant audit records;
• detecting or investigating misuse;
• investigating technical issues;
• troubleshooting;
• maintaining reliability; and
• improving service performance.

7.8 Legal, Regulatory and Governance Requirements

Including compliance with applicable:

• laws;
• contractual requirements;
• regulatory requirements;
• audit requirements;
• information-governance obligations; and
• requirements relating to the establishment, exercise or defence of legal claims.

8. Lawful Processing

The legal basis or justification for processing depends on the circumstances, the applicable law, the purpose of the processing and the organisation responsible for that processing.

8.1 Where UK Data-Protection Law Applies

Where applicable, processing may rely on a lawful basis such as:

• performance of a contract or steps connected with a contract;
• compliance with a legal obligation;
• legitimate interests, where those interests are not overridden by applicable rights;
• consent where consent is appropriate and required; or
• another basis permitted by applicable law.

Additional conditions may apply to special-category information or other protected information.

8.2 Where POPIA Applies

Where POPIA applies, processing must comply with POPIA's conditions for lawful processing and have an applicable justification under POPIA, including where relevant section 11.

Additional requirements apply to certain processing, including processing involving:

• special personal information;
• children's personal information;
• direct marketing;
• automated decision-making; and
• international transfers.

8.3 Consent Is Not a Catch-All Basis

We do not treat:

• programme enrolment;
• use of the platform;
• acceptance of platform Terms; or
• acknowledgement or presentation of this Privacy Notice

as blanket consent to all processing.

Where consent is required and appropriate for a specific activity, it should be obtained separately in a manner appropriate to that activity.

Where Talent Cloud acts solely as operator or processor for another organisation, that organisation is ordinarily responsible for establishing the lawful justification for the programme processing it controls.

9. Special Personal Information

Certain South African programmes may require information that POPIA classifies as special personal information.

Depending on the programme, this may include information concerning matters such as:

• race or ethnic origin;
• health or disability;
• biometric information where a relevant authorised feature requires it;
• trade union membership where relevant;
• religious or philosophical beliefs where relevant; or
• other information receiving additional protection under applicable law.

We do not require every category for every programme.

We process special personal information only where the processing is permitted under applicable law and is relevant to an identified programme, legal, reporting or other authorised purpose.

Where Talent Cloud processes special personal information on behalf of a customer, the customer remains responsible for ensuring that its collection and use of that information is appropriately authorised.

Access to special personal information should be limited to authorised users who require it for an appropriate purpose.

Programme configuration, user permissions and reporting should not provide access to special personal information merely because the information exists within the platform.

10. Accuracy of Personal Information

We take reasonable steps, appropriate to our role, to support the processing of personal information that is complete, accurate, not misleading and updated where necessary for the purpose for which it is used.

Because information may be provided by learners, programme organisations, employers, assessors and other authorised parties, we rely on those parties to provide accurate information.

You should notify Talent Cloud or the organisation responsible for your programme if information relating to you is inaccurate or materially incomplete.

Where appropriate, you may also be able to update certain information through the platform.

11. Assessments, Readiness and Technology-Assisted Processing

Talent Cloud supports different assessment and decision-support processes.

These processes should not all be understood as artificial intelligence.

11.1 Human Assessment

Within academy and learnership workflows, authorised human assessors may record assessment outcomes.

These may include:

• competent or not-yet-competent decisions;
• numeric scores where applicable;
• assessor feedback;
• assessment dates; and
• supporting evidence.

Platform rules may then use those human-entered outcomes to update relevant module, tracker or programme states.

The assessment decision itself remains attributable to the authorised assessor where the workflow is human-assessed.

11.2 Readiness Indicators

Where readiness functionality is used, authorised assessors may evaluate defined readiness criteria.

The platform may calculate an overall readiness indicator from those entered scores.

The calculation supports the presentation and interpretation of assessor-entered information. It does not itself make an employment, placement or programme decision.

11.3 Matching

Where matching functionality is enabled, Talent Cloud may use technology-assisted processes including:

• programme and cohort rules;
• filters;
• skills and qualification information;
• semantic comparison;
• configurable weighting; and
• other relevant matching dimensions.

These processes may identify, rank or explain potentially relevant matches between individuals and opportunities.

Matching outputs are decision-support information.

A matching result does not itself hire, reject, place or assign an individual.

11.4 Third-Party Interview and Assessment Technology

Some workforce workflows may use approved third-party services for interviews, assessments, certification or related activities.

Where JobMojito or another approved provider is used, the provider may process relevant interview or assessment information and return analysis, feedback, status information or other outputs.

The technologies and providers used may vary between Talent Cloud products, customers and programmes.

11.5 Reporting and Analytics

Programme reporting may use information stored in Talent Cloud to calculate and present programme activity, progress, outcomes and related indicators.

Not all analytics or calculated outputs are generated using artificial intelligence.

11.6 Human Decision-Making

Talent Cloud's current operating model is designed so that technology-assisted assessment, readiness and matching outputs support human decision-making rather than independently making decisions that produce legal consequences or substantially affect an individual solely through automated processing.

The current platform design does not use these processes to automatically:

• reject a learner;
• remove a learner from a programme;
• change a learner's programme status solely through AI;
• assign a learner to an employer;
• make a final hiring decision; or
• make a final employment or placement decision.

Authorised people remain responsible for material programme, placement and employment decisions.

11.7 Challenging an Output

If you believe an assessment result, readiness indicator, matching output or technology-assisted analysis relating to you is materially inaccurate or has been used inappropriately, you may contact:

[support@talentcloudglobal.com](mailto:support@talentcloudglobal.com)

We will route the matter to the appropriate authorised person or responsible organisation for review, depending on our role in the relevant processing.

Further information is available in our AI & Assessment Transparency Statement.

12. Sharing Personal Information

We may share personal information where necessary for an authorised service or programme and where there is an appropriate legal basis or justification for doing so.

Talent Cloud does not sell personal information.

12.1 Customers and Programme Organisations

Information may be available to authorised organisations participating in a programme, such as:

• training providers;
• workforce programme operators;
• delivery partners;
• employers;
• workplace hosts;
• programme managers; and
• other organisations with an authorised role.

The information available to each organisation should be determined by its responsibilities, the relevant programme arrangements and appropriate user permissions.

12.2 Technology and Service Providers

We use service providers to support functions such as:

• cloud infrastructure;
• communications;
• platform operation;
• assessment and interview services;
• learning and certification integrations;
• translation;
• technical monitoring; and
• support services.

Providers should receive only information reasonably required for the services they perform and are subject to appropriate contractual and information-governance requirements where applicable.

The use of a particular provider may depend on the Talent Cloud product, customer configuration or programme.

12.3 Legal, Regulatory and Professional Recipients

Information may also be disclosed where necessary to:

• comply with applicable law;
• respond to a lawful regulatory, judicial or governmental request;
• establish, exercise or defend legal claims;
• investigate security incidents or suspected unlawful activity;
• protect relevant legal rights; or
• obtain professional legal, accounting, insurance or other advice.

13. International Processing and Transfers

Our South African platform uses Amazon Web Services infrastructure located in South Africa for core hosting.

South African hosting does not mean that personal information is necessarily accessed or processed exclusively within South Africa.

Authorised personnel may, where necessary and subject to applicable access controls, remotely access relevant systems or information from countries outside South Africa, including the United Kingdom and India.

International processing may therefore occur even where the underlying production infrastructure is hosted in South Africa.

Certain approved technology and service providers may also process information outside South Africa depending on:

• the provider;
• the service being used;
• the information involved; and
• the provider's infrastructure and processing arrangements.

Where POPIA applies, an international transfer will only be made where an applicable condition under section 72 of POPIA or another applicable legal requirement is satisfied.

Appropriate contractual, organisational and technical safeguards should be used where required.

Where another organisation is the responsible party for programme processing, its international-transfer responsibilities may also be governed by its arrangements with Talent Cloud and other relevant providers.

14. Security

Talent Cloud uses technical and organisational measures intended to protect personal information against:

• loss;
• damage;
• unauthorised access;
• misuse;
• unlawful alteration;
• unauthorised destruction; and
• unlawful disclosure.

Measures used across relevant parts of our services include controls such as:

• authenticated access;
• role and permission controls;
• password protection and hashing;
• secure HTTPS connections;
• audit logging for relevant platform events;
• controlled service-to-service access;
• cloud infrastructure controls; and
• restricted production access.

The measures applied depend on the relevant system, processing activity and associated risk.

We review and develop safeguards as our services, technology and risk environment evolve.

We do not claim that every possible security control, standard or certification applies to every Talent Cloud service.

Additional security information may be provided to customers during appropriate procurement and due-diligence processes.

Our current public security position is available in our Security Statement.

15. Security Compromises

Where we become aware of a suspected or actual security compromise involving personal information, we will investigate and take steps appropriate to:

• the circumstances;
• our legal role;
• the information involved;
• the potential impact; and
• applicable law.

Where Talent Cloud acts as operator or processor, this includes informing the relevant responsible party or controller as required so that the organisation can assess and meet its own obligations.

Where Talent Cloud acts as responsible party or controller, we will assess and make notifications required by applicable data-protection law.

16. Retention

We retain personal information for periods appropriate to:

• the purpose for which it is processed;
• the nature of the information;
• programme requirements;
• contractual requirements;
• regulatory or qualification requirements;
• audit and evidential requirements;
• the status of the relevant programme;
• legal obligations;
• the establishment, exercise or defence of legal claims; and
• customer instructions where Talent Cloud acts as operator or processor.

Different categories of information may therefore have different retention periods.

Closing a cohort or programme does not necessarily cause all related information to be deleted immediately.

Similarly, deactivating an organisation or user account does not necessarily mean that all associated programme records are immediately erased.

Depending on the circumstances, records may need to be:

• retained;
• archived;
• anonymised;
• returned to the responsible organisation; or
• securely deleted.

We do not state that information will automatically be deleted after a particular period unless that period and deletion process apply to the relevant information and service.

Where information is no longer required and there is no appropriate reason to retain it, it should be deleted, destroyed or anonymised in accordance with applicable requirements.

17. Children and Participants Under 18

Talent Cloud may support programmes that include participants under the age of 18.

POPIA provides additional protection for the personal information of children.

Where a programme involves a child, the organisation responsible for the relevant processing must establish the applicable legal authority for that processing.

Depending on the circumstances, this may include:

• consent from a competent person;
• another authorisation permitted under POPIA; or
• another applicable legal basis or requirement.

Talent Cloud does not assume that ordinary adult consent or acknowledgement mechanisms are sufficient for children's information.

Where Talent Cloud processes children's information on the instructions of another organisation, we expect that organisation to have established the appropriate authority and programme arrangements.

Additional safeguards, access restrictions or programme-specific requirements may apply depending on:

• the participant's age;
• the type of information;
• the programme;
• the purpose of processing; and
• applicable law.

18. Direct Marketing

Programme participation and marketing are separate activities.

We do not treat:

• programme enrolment;
• account creation;
• account activation;
• acceptance of platform Terms;
• use of the platform; or
• acknowledgement or presentation of this Privacy Notice

as consent to receive electronic direct marketing.

Where consent is required for electronic direct marketing, it will be requested separately.

Where applicable law permits electronic marketing on another basis, we will apply the relevant requirements, including appropriate opportunities to object or unsubscribe.

Operational communications required to:

• administer an account;
• provide a service;
• operate a programme;
• communicate assessment or programme information; or
• protect platform security

are not treated as optional marketing merely because they are sent electronically.

19. Your Privacy Rights

Your rights depend on:

• the law applying to the processing;
• the nature of the processing; and
• whether Talent Cloud or another organisation is responsible for that processing.

Subject to applicable law, rights may include the ability to:

• ask whether personal information about you is being processed;
• request access to personal information;
• request correction of inaccurate or incomplete information;
• request deletion or destruction where the applicable legal requirements are met;
• object to certain processing;
• withdraw consent where processing is based on consent;
• request restriction of processing where applicable;
• exercise applicable data-portability rights;
• raise concerns about automated or technology-assisted processing;
• make representations concerning qualifying automated decisions; and
• complain to the relevant organisation or supervisory authority.

These rights are not necessarily absolute. Their application depends on the relevant law and circumstances.

19.1 Requests Concerning Customer-Run Programmes

Where Talent Cloud processes programme information on the instructions of another organisation, we may refer your request to that organisation or assist it in responding.

That organisation may be the responsible party or controller with authority to determine how the relevant programme information should be handled.

You may nevertheless contact Talent Cloud if you are unsure where to direct your request.

19.2 Making a Request

Privacy requests may be sent to:

[support@talentcloudglobal.com](mailto:support@talentcloudglobal.com)

Please provide enough information for us to identify the relevant:

• person;
• account;
• programme;
• organisation; or
• processing activity.

We may need to verify your identity before disclosing, correcting or deleting personal information.

20. South African Privacy Rights and Complaints

Where POPIA applies, individuals may exercise rights available under POPIA, including applicable rights relating to:

• access;
• correction;
• deletion or destruction;
• objection;
• consent where applicable;
• direct marketing; and
• automated decision-making.

The Information Regulator publishes prescribed forms and procedures for certain POPIA rights and complaints.

If your information is processed as part of a programme for which another organisation is the responsible party, you should ordinarily raise the request with that organisation.

Talent Cloud will support the responsible organisation where required in our role as operator.

You may also contact Talent Cloud at:

[support@talentcloudglobal.com](mailto:support@talentcloudglobal.com)

You have the right to raise a complaint with the:

Information Regulator (South Africa)

Current contact details, prescribed forms, complaint procedures and electronic services are available through the Information Regulator's official website and eServices channels.

21. United Kingdom Privacy Rights and Complaints

Where UK data-protection law applies and Talent Cloud acts as controller, applicable rights may include rights concerning:

• access;
• correction;
• erasure;
• restriction;
• objection;
• data portability;
• consent; and
• certain automated decision-making.

The availability of a particular right depends on the relevant processing and applicable law.

You may contact us at:

[support@talentcloudglobal.com](mailto:support@talentcloudglobal.com)

You may also have the right to complain to the:

Information Commissioner's Office (ICO)

Current information about rights and complaints is available through the ICO's official website.

22. Cookies and Similar Technologies

Our public website and platform services may use:

• cookies;
• browser storage; and
• similar technologies

for purposes such as functionality, security and, where enabled and appropriately consented to, analytics.

The technologies used may differ between:

• the public Talent Cloud website;
• the learner platform;
• the administrator platform; and
• integrated third-party services.

Further information concerning the public website is available in our Cookie Policy.

Product-specific information may be provided where technologies used within an authenticated service differ materially from those described for the public website.

23. Changes to This Privacy Notice

We may update this Privacy Notice when:

• our services change;
• processing activities change;
• technology changes;
• service providers change;
• legal or regulatory requirements change; or
• we improve our privacy and information-governance arrangements.

The current version and effective date will be published on the relevant website or platform.

Where a change materially affects individuals or requires additional action, we may provide an additional notice or require users to review the updated information.

Acceptance of contractual Terms and presentation or acknowledgement of a Privacy Notice are separate legal concepts.

An update to this Privacy Notice does not automatically require new consent unless consent is required for the relevant processing.

24. Contact Us

For privacy questions, rights requests or concerns about how personal information is processed, contact:

Talent Cloud Global Ltd

Suite A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom

Email: support@talentcloudglobal.com

Where your question concerns a specific workforce programme, please identify the programme and, where known, the organisation responsible for it so that we can direct the matter appropriately.