The Missing Middle
Policy establishes purpose, eligibility and intended outcomes. Delivery translates that intent into thousands of operational decisions across participants, providers, employers and places.
The missing middle is the operating model that connects those decisions back to programme purpose.
Design Backwards From the Outcome
Programme teams should define what an outcome means, how it will be evidenced and which earlier conditions must be present.
- A shared outcome definition
- A clear participant journey
- Sufficient employer demand and opportunity quality
- Support and intervention points
- Evidence and assurance responsibilities
Create a Learning Programme
Connected operating evidence allows leaders to compare delivery patterns, investigate differences and improve programme design without claiming that any single activity guarantees an outcome.